RESUME

SITE OPERATIONS MANAGER

PULLMAN YARDS ENTERTAINMENT DISTRICT

Oversee day-to-day operations of all food and bar programs within the district, ensuring efficiency, quality, and consistency.

Develop and implement operational policies and procedures to ensure smooth and efficient service delivery.

Monitor and analyze performance metrics, including sales, food costs, labor costs, and customer satisfaction, to identify areas for improvement.

Collaborate with chefs and culinary teams to develop and update restaurant and catering menus, ensuring a diverse and appealing selection of food and beverages.

Monitor inventory levels and manage purchasing and procurement processes.

Work closely with marketing and events teams to plan and execute special events, promotions, and themed experiences.

Build and maintain strong relationships with suppliers, vendors, and other partners to ensure the best products and services.

DIRECTOR OF RETAIL

REVELATOR COFFEE COMPANY

Lead and coordinate a team of 73 diverse employees across locations nationwide, ensuring cohesive retail projects execution.

Develop and implement comprehensive business strategy plans aligned with company objectives, establishing key performance indicators (KPIs) for evaluation.

Oversee the seamless execution of retail initiatives, including menu expansions, product launches, visual merchandising, and integration of POS systems.

Spearhead the recruitment, training, and management of leadership teams within individual retail locations, fostering a culture of excellence.

Conduct thorough evaluations of retail program performance, identifying optimization opportunities and implementing strategic improvements.

Provide continuous feedback and coaching to management teams at various retail sites, ensuring alignment with organizational goals.

Collaborate closely with in-store management teams to establish clear milestones and objectives, driving towards achieving company sales targets.

Conduct regular performance assessments with employees, offering constructive feedback, identifying growth opportunities, and guiding professional development initiatives.

MANAGING PARTNER

QUEEN OF CREAM CRAFT ICE CREAM AND COFFEE

Led the establishment and growth of a distinguished chain of premium ice cream shops.

Successfully secured startup capital through three rounds of outside investor funding.

Spearheaded menu development to deliver an exceptional culinary experience, emphasizing the procurement of top-tier ingredients.

Managed retail expansion initiatives, encompassing menu conceptualization, design and buildout supervision, recruitment and staffing, financial oversight including budgeting and profit & loss analysis, and the seamless implementation of point-of-sale and takeout systems across four retail outlets situated strategically throughout metro Atlanta.

Orchestrated a brand acquisition in 2019 to further enhance market presence and public relations outreach.

FOH GENERAL MANAGER

PURE TAQUERIA

Managed the daily operations of the front of house and bar, overseeing seamless service and ensuring optimal customer satisfaction.

Led training sessions and provided supervision to front of house staff, including servers, hosts/hostesses, and bartenders.

Addressed customer inquiries, concerns, and feedback promptly and professionally. Upheld strict adherence to health, safety, and food hygiene protocols.

Worked closely with the kitchen team to facilitate efficient communication and enhance service standards.

Contributed to the development of limited specials menus and coordinated special events and catering arrangements.

Conduct regular staff meetings to communicate updates, address issues, and foster a team environment.

EVENT COORDINATOR/PARTNER

CONTEMPO ENTERTAINMENT

Planned and coordinated various events, including concerts, festivals, corporate gatherings, weddings, and private parties.

Worked closely with stakeholders to understand their event needs, preferences, and budget constraints.

Secured venues and equipment necessary for each event.

Created detailed event timelines and manage all logistical aspects, including setup, breakdown, and vendor coordination.

Ensured seamless execution of events while addressing any issues that may arise.

Collaborated with clients to curate playlists and musical selections tailored to the event theme and audience preferences.

Engage with event attendees through captivating performances, fostering a lively and enjoyable atmosphere.

Proficiency in rhythm and lead guitar and vocal abilities to accommodate different musical styles and preferences.

SALES & MERCHANDISING REPRESENTATIVE

J. DOUGLAS & ASSOCIATES

Develop and implement merchandising plans to optimize product visibility and increase sales both online and in-store.

Collaborate with the marketing team to create compelling product displays and promotions.

Utilize sales techniques to engage with customers, identify their needs, and recommend products.

Provide excellent customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.

Stay informed about industry trends, competitor activities, and customer preferences to remain competitive in the market.

Participated in sales meetings, training sessions, and conferences as required.

SALES & MERCHANDISING REPRESENTATIVE

CONNOR & ASSOCIATES

Responsible for maintaining visual presentation standards in Atlanta area Home Depot stores.

Implementing planograms and merchandising directives to optimize product placement and maximize sales potential.

Observed safety procedures and maintained a clean and organized work environment.